Some Forest Park water bills never delivered, due date extended
The Village of Forest Park sends out water bills to residents by printing the bills at Village Hall, then sending them to a mailing service that folds the bills and stuffs envelopes before delivering them to the post office.
But on Feb. 18, the village sent out an email that said many residents hadn’t received their latest water bills, which the village sent to the mailing service Jan. 30. Because of this, the billing due date has been extended from Feb. 21 to Feb. 26.
According to Village Administrator Rachell Entler, the mailing service took the water bills across their usual route – to the Fox Valley United States Postal Service location, which were then delivered to the Forest Park Post Office. But the village has recently received a higher volume of calls than normal from residents saying they hadn’t gotten their bills mailed yet.
“The village has no way of knowing how many people have not received their water bills by mail,” Entler said.
A Feb. 19 email from the village said it’s still investigating how the water bills were delayed for more people than usual.
“Due to the number of customers affected by this issue, the village has extended the water bill due date to Wednesday, February 26th,” the email said. “We hope this will allow customers to pay their water bills on time without incurring any late fees.”
To reduce the number of those who might be affected by something like this in the future, the village encourages residents to receive their water bills through email or sign up for paperless billing.
To pay their bill, residents can stop by Village Hall Monday through Friday between 8 a.m. and 5 p.m. or access the Springbrook Civic Pay portal to see water usage and payment history.
Those who aren’t sure how much they owe for their most-recent bill can check their balance online or call 708-366-2323.
